Returns, Replacements and Refunds

Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition. 

Note: Opened or used products will not be accepted as returns.

How do I return an item purchased on pristine Shaving?

·         Write to our Customer Support team via email at within 2 days of receiving your order.

·         Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.

·         We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.

·         In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

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Which are the items that cannot be returned/exchanged?

·         Personal care products like Razors, Shaving brush etc. cannot be returned due to hygiene issues.

Gift boxes are non-returnable

Products that are sold as combos cannot be returned as individual items

If the product is damaged due to mishandling

If the product has been used or altered

If a request is initiated after 3 business days of order delivery

 ·         You receive a product that is different from what you ordered

·        No refund, exchange or return on discount/sale items

·         Items that have been worn, washed or soiled

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories

Cancellation Policy?

You can cancel an order until it has not been packed in or shipped from our Warehouse. This includes the gift items also. Just email us at and we would help you out. Any amount paid will be credited into the same payment mode using which the payment was made.


How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation, we process the refund immediately. It takes 5-7 days for the amount to reflect in your account, depending on your mode of payment

We can only process refunds for exchanges or returns once we have received the product. Typically this timeline is 5-7 days from the date of return shipping

Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.

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